1. Booking Policy

● Booking Confirmation: All bookings are confirmed only after a signed contract and a non-refundable deposit of $100 - $500 of the total fee. This secures the date and time for the client’s event.

● Payment Terms: Full payment must be received no later than 1 Hour prior to the event. Failure to pay in full may result in cancellation of services.

2. Event Rescheduling Policy

● Advance Notice: Clients may reschedule their event without penalty if notice is provided at least 14 days before the original date.

● Availability: Rescheduled dates are subject to availability.

3. Payment Policy

● Accepted Payment Methods: Payments can be made via cash, bank transfer,

● Late Payments: A late fee of $25 will be charged for overdue payments. Services may be withheld if payments are not received by the due date.

● Refund Policy: Refunds are not issued for services

4. Service Guarantee Policy

● Professionalism: DJLilC Entertainment guarantees punctuality, professionalism, and a high-quality performance tailored to the client’s preferences.

● Backup Equipment: In case of technical failures, backup equipment will be immediately deployed to minimize disruptions.

● Contingency Plans: If unforeseen circumstances prevent service delivery (e.g., illness or emergency), DJLilC Entertainment will arrange for a qualified replacement DJ or issue a full refund.

5. Equipment Policy

● Setup and Operation: Only DJLilC Entertainment staff are permitted to handle, set up, or operate the equipment.

● Client Responsibility: Clients are responsible for ensuring a safe and suitable area for equipment setup, including access to power outlets and shelter from weather if outdoors.

● Damage Clause: Clients are liable for any damages caused to the equipment by themselves or their guests. Repair or replacement costs will be billed to the client.

6. Code of Conduct Policy

● Staff Behavior: Staff will maintain a professional and respectful demeanor at all times. This includes appropriate attire and courteous interaction with clients and guests.

● Client Expectations: Clients and guests are expected to treat staff with respect. Any harassment or unsafe behavior will result in termination of services without refund.

● Safety Measures: DJLilC Entertainment reserves the right to pause or discontinue services if the environment becomes unsafe for staff or equipment.

7. Noise and Venue Compliance Policy

● Noise Restrictions: DJLilC Entertainment will adhere to all venue noise regulations. Clients must inform the company of any restrictions beforehand.

● Venue Coordination: The client must ensure that the venue allows DJ and audio services. Any restrictions or additional costs imposed by the venue are the client’s responsibility.

● Event Timing: Services will begin and end as outlined in the contract. Additional time may be accommodated with prior agreement and additional fees.

8. Marketing and Media Policy

● Event Media Usage: Photos or videos taken during events may be used for promotional purposes. Clients who prefer not to have their event publicized must notify DJLilC Entertainment in writing prior to the event.

● Privacy Assurance: Client and guest information will not be shared with third parties without explicit consent.

9. Health and Safety Policy

● Compliance: DJLilC Entertainment complies with all local health and safety regulations, including COVID-19 precautions where applicable.

● Sanitization: Equipment will be cleaned and sanitized before and after every event.

● Emergency Situations: In case of emergencies (e.g., fire, severe weather), staff will cooperate with venue management to ensure everyone’s safety.

10. Force Majeure Policy

● Unforeseen Events: DJLilC Entertainment is not responsible for cancellations or service interruptions caused by events beyond its control, such as natural disasters, government restrictions, or severe weather.

● Rescheduling or Refunds: In such cases, clients may reschedule their event at no additional cost or receive a partial refund, depending on circumstances.

11. Client Feedback Policy

● Encouraging Feedback: DJLilC Entertainment values client feedback and encourages reviews or testimonials via email or online platforms.

● Complaint Resolution: Complaints must be submitted in writing within 7 days of the event. DJLilC Entertainment will address issues promptly and professionally.

● Improvements: Suggestions for improving services are welcome and will be considered in future planning.

12. Event Customization Policy

● Playlist Requests: Clients may submit a playlist of preferred songs or any special moment songs at least 2 Weeks before the event. Last-minute changes may not be accommodated.

● Special Effects: Additional features like lighting or fog machines must be requested during booking and may incur extra fees.

● Event Outline: A detailed event outline (e.g., schedule of speeches, dances) must be provided to ensure smooth coordination.

13. Confidentiality and Data Protection Policy

● Client Information: All client information is stored securely and used only for business purposes.

● Data Sharing: DJLilC Entertainment will not share client information with third parties without explicit consent.

● Secure Payments: Payment details are processed through secure channels to protect client privacy.

14. Miscellaneous Policies

● Alcohol and Substance Use: Staff will not consume alcohol or use substances during events. Clients must ensure that guests adhere to venue policies regarding substance use.

● Children at Events: Clients are responsible for ensuring that children are supervised and do not interfere with equipment.

● Pets at Events: Clients must inform DJLilC Entertainment if pets will be present at the event to ensure safety and preparedness.

15. Weather Contingency Policy

● Outdoor Events: Clients must have a backup indoor location or proper weatherproofing for outdoor events.

● Rescheduling for Weather: If severe weather makes it unsafe to proceed with the event, the rescheduling policy will apply.

16. Liability Waiver

● Damage and Injury: DJLilC Entertainment is not liable for personal injuries or property damage caused by guests during the event.

● Insurance Requirements: Clients hosting large events may be required to provide proof of event insurance

17. Professional Development Policy

● Staff Training: DJs and staff regularly participate in training to stay updated on the latest technology, music trends, and event management techniques.

● Client Benefits: Continuous improvement ensures clients receive cutting-edge service and a fresh experience at every event.

18. Conflict Resolution Policy

● Disputes: In the event of a dispute, both parties agree to first attempt mediation before pursuing legal action.

● Resolution Timeframe: Complaints will be addressed within 14 business days.

These policies ensure a professional, smooth, and enjoyable experience for both DJLilC Entertainment and its clients. By adhering to these guidelines, the company commits to delivering exceptional service and memorable events.